Debra Fallowfield jewellery is made to the highest standard using quality materials. To prolong the life of your jewellery, so that you can enjoy wearing it for years to come, we ask that you take the time to review the care instructions ( in the FAQS on the website) upon receiving your jewellery.
In the unlikely event of a workmanship defect, Debra Fallowfield will repair the item free of charge (excluding postage) for 12 months from purchase. Thereafter, we will be happy to repair your jewellery for a small fee. Please contact us to arrange this prior to returning your jewellery.
We regret, however, that any jewellery damaged as a result of not following the care instructions, must be replaced at the customer’s own expense.
We do not cover chipped stones in our warranty as this is the result of impacts.
We do not cover any “used” gems *( usually remodelled jewwllery work from the customer’s old jewellery ) in regards to chips, and fall outs.
We will access every return individually.
We do reserve the right to not accept a return and may require a restocking or repair fee if the item has been damaged.
PLACING AN ORDER
On making a purchase you are agreeing to the terms and conditions set out on this page.
Each piece of jewellery is handcrafted using a wide range of materials. Each is handmade “one of a kind” and no two items will ever be EXACTLY the same . Debra’s style of work is quite organic and freeform and measurements whilst close it may not be exact, gem colours and placement may alter slightly, and edges may not be perfectly straight.
So whilst we do endeavour to deliver work as close to the images you see here please allow for small variations.
If you have a problem with this style of jewellery please DO NOT order from us.
These will take 2- 8 weeks*(you will be notified on expected turnaround once ordering)
Normally for custom orders under $1000.00, our deposit is $200.00, and over $1000.00 a $500.00 deposit or an amount decided by both parties.
This deposit is NON-REFUNDABLE once work has commenced.
If an item needs resizing after delivery we will resize it at no added cost should it be found we sized your ring wrong-however we will charge for sizing when the customer is at fault.*(note you have 28 days to inform us that there is a problem with sizing, after this date any sizing whether due to us or you will be charged accordingly)
All prices listed on the website are shown in Australian dollars
Please note that items sent outside Australia may be subject to import duties, fees and taxes. Any additional fees incurred are the responsibility of the customer. If you are unsure, we recommend that you contact the appropriate authorities prior to purchase.
In the rare event, an item is lost during shipping we will endeavour to sort out a solution suitable for both parties.
We want you to be delighted with your jewellery and therefore if you are not completely satisfied with your purchase, we are happy to offer a limited exchange on some of our products subject to the following terms:
Please note there is no exchange or refund on any CUSTOM MADE-TO-ORDER products, rings or sale goods, due to the handmade-to-order nature of our work we will access each return individually. Or if an item has been resized especially for you.
How to return is outlined below-
WEBSITE TERMS AND CONDITIONS